One of the most frequent requests we receive from Rentalscape customers is for a more streamlined way to submit and manage support requests.
When you're working in an environment where STR listings can appear and disappear very quickly, certain addresses fail to populate in the system, or license information needs to be managed and updated regularly, we understand how important it is for your team to stay ahead of the situation and resolve issues fast.
Great customer support that’s tailored to your city or county can make all the difference, and at Deckard Technologies we’re proud of the market leading STR administration support we offer to the people that use and trust Rentalscape.
That’s why we’re excited to announce the launch of our new Rentalscape Customer Support Platform at help.deckard.com.
“Like Rentalscape itself, the new Rentalscape Customer Support platform is designed around the unique needs that our customers have,” Deckard Technologies Director of Client Success Melissa Mejia says.
Get the support you need, fast
Whether you need short-term rental compliance management systems support, property identification support, help with license data, user management, missing addresses, system issues, or even just ‘I have a question’ general inquiries, the Rentalscape Customer Support Platform is here to help with dedicated support staff available to assist.
“With the Rentalscape Customer Support Platform, our aim is to make it faster and simpler for the teams that manage STRs in their communities to get the support they need to help them be more efficient and effective,” Melissa says.
“It’s also a great way for teams to offer feedback and make suggestions for new features in Rentalscape. We’re always listening to our customers, and we really appreciate hearing how Rentalscape can evolve to better meet their needs.”
The Rentalscape Customer Support Platform is committed to exceptional service, aiming to respond to all queries and provide a resolution time within 3 business days. This dedication ensures that local government teams have timely assistance, empowering them to manage STRs confidently and maintain peak efficiency.
Simplifying support for STR administration teams
Like the rest of Rentalscape, the Customer Support Platform has been designed to be simple to use, so submitting a request is easy.
Here’s how to do it:
- Create an account: First-time users need to create an account. Simply visit the platform here and follow the prompts to register, making sure to use your work email.
- Verify your account: Check your inbox for a confirmation email and click the link to verify your account.
- Submit the request: Fill out the form with all the details of your issue or service request. Once complete, click 'Submit'.
- Track your request: You’ll receive a confirmation email with your ticket number for tracking purposes. You can log back in anytime to view the status of your requests.
Growing our team to support yours
The Rentalscape Customer Support Platform streamlines the process of lodging support queries and requests for your team.
At the same time, we continue to invest in our support team to make sure that your team’s questions are answered by experts that care about helping you achieve more for your community, with dedicated staff working in every US time zone.
Alongside delivering leading data and technology, the dedication of the team behind Deckard Technologies’ customer support is one of the key reasons Rentalscape is trusted by more than 500 communities across the U.S.
Contact our team to see how Rentalscape can help you achieve more for your community
