Managing Short Term Rentals in Communities through communication channels
Are Noisy Airbnbs Disrupting Your Community? Meet Rentalscape’s 24/7 Hotline and Complaint Form
Managing short-term rentals (STR) is a balancing act. They boost local economies but can also disrupt community peace with late-night parties, blocked driveways, and unauthorized rentals.
They can leave bandwidth-constrained local governments scrambling to address real time challenges, with places like San Bernardino reporting 95 complaints over the two weeks of spring break 2024.
To address these challenges, Deckard Technologies has introduced two transformative add-on features for Rentalscape, the industry-leading STR management platform: the 24/7 Hotline and Online Complaint Form.
The 24/7 Hotline: A Lifeline for Residents
Rentalscape’s 24/7 Hotline ensures residents have a direct line to report STR-related issues anytime, day or night. From noise complaints to parking violations, this service empowers communities to resolve problems quickly and efficiently.
“The ability to file a complaint formally against a short-term rental allows constituents to have power handed back to them in situations they feel are powerless. This service gives communities actionable insights they can use to make real improvements.”, said Garrett Lundberg, Sales Director at Deckard Technologies.
Together with the Online Complaint Form, the hotline offers local governments a streamlined compliance tool to track and address recurring problems while enforcing future regulations.
"The ability to file a complaint formally against a short-term rental allows constituents to have power handed back to them in situations they feel are powerless. This service gives communities actionable insights they can use to make real improvements."
Tailored Solutions for Every Community
Rentalscape’s 24/7 Hotline is designed to meet the unique needs of local governments, offering three service tiers:
- Basic Tier: Logs complaints in a centralized system for easy review by city officials.
- Classic Tier: Alerts emergency contacts for urgent issues like noise disturbances or trash violations.
- Premium Tier: Features customizable scripts and escalates critical concerns, such as safety issues, to appropriate enforcement authorities.
With these options, Rentalscape ensures that every community—from small towns to bustling cities—gets the tools it needs to manage STR challenges effectively.
Turning Complaints into Actionable Insights
Rentalscape doesn’t just log complaints—it transforms them into actionable insights. Its 24/7 Hotline and Online Complaint Form makes it easy for residents to report STR issues, complete with evidence like photos or videos. These reports are then linked to specific properties using automation and data analysis.
Deckard Technologies then uses data and automation to link reports to specific properties, helping local governments identify concerns, track trends in complaints, and take targeted action.
Transform How You Manage Short-Term Rentals
Rentalscape’s 24/7 Hotline and Online Complaint Form empower communities to address STR-related challenges head-on. From noisy neighbors to unregistered rentals, these tools reduce resource strain, improve compliance, and foster a more harmonious environment.
Ready to transform how your community handles short-term rental complaints? Reach out to Deckard Technologies to schedule a demo today.
